BLANC NOTES
Support

How can we help?

Email support@blancnotes.app — a real person reads every message.

How do I turn a song into notes?

Tap New. Choose a video from Photos, bring an audio, video, MIDI or MusicXML file, or record yourself playing. Blanc Notes writes out the notes on your phone — clear solo piano works best.

Some notes are wrong. Can I fix them?

Yes — every note is yours to move. In the studio, drag a note to move it and pull its end to lengthen it. Tap a note to change it or delete it.

How do I make a video?

Open a piece, style it under Theme and Customise, then tap Export. The video goes to Photos, ready to post.

What do Plus and Pro give me?

Plus: more pieces, longer pieces, and a removable Blanc Notes mark on your videos. Pro: everything in Plus, the longest pieces, every look, and sheet music and MIDI export. You'll see the prices in the Shop before you pay.

How do I cancel a subscription?

In your iPhone's Settings → your name → Subscriptions, or in Blanc Notes under Profile → Manage subscription. Apple handles cancellations and refunds. Deleting your Blanc Notes account doesn't cancel an Apple subscription — cancel it first.

I bought something and don't have it.

In the app, go to the Shop and tap Restore purchases while signed in to the same Apple account. If it's still missing, email us with the date of the purchase.

How does the arena work?

List one of your pieces; it's rated, and only players in your league can take it. Whoever accepts has 24 hours, and either of you can play first. The better accuracy wins medals — a loss costs less than a win pays in the lower leagues. Every match pays XP, win or lose.

Someone is being unpleasant, or shared something that isn't theirs.

Tap their name, then ⋯ to report or block them. Reports come to us; blocking hides them from you straight away.

How do I add a friend?

Profile → Add friend. Share your link (blancnotes.app/add/yourname) or type their username. You're friends once they accept.

How do I download my data or delete my account?

Profile → Privacy & data. "Download account data" saves a file with everything we hold about you. "Delete account" asks for a code we email you, then deletes your account. Projects on your phone stay there. It doesn't cancel an Apple subscription — do that in Settings first.

Does Blanc Notes work offline?

Yes, for making and editing pieces, practising and exporting. Friends, the arena, leaderboards and purchases need a connection.

Accessibility

Blanc Notes supports VoiceOver, Dynamic Type and Reduce Motion. If something doesn't work for you, please tell us.